Frequently Asked Questions
What is YN Store?
YN Store is a fashion-forward brand offering curated surplus clothing at affordable prices.
Do you restock items?
No, our styles are limited and not restocked once sold.
Are the clothes brand new?
Yes, all pieces are new surplus stock.
Where are you based?
We are based in New Delhi, India.
How can I reach you?
Contact us via email at officialynstore@gmail.com or WhatsApp 7838445469 (Mon–Sat, 11am–6pm).
Do you ship all over India?
Yes, we ship nationwide using Shiprocket couriers.
How long does delivery take?
Processing takes 1–2 business days. Delivery usually takes 5–6 business days.
Do you offer free shipping?
Currently, we do not offer free shipping.
Will I get a tracking number?
Yes, tracking details are shared by email or WhatsApp after dispatch.
What if there’s a delay?
Please contact us with your order ID so we can follow up with the courier.
Which payment methods are accepted?
We accept UPI, Razorpay, and all major debit/credit cards.
Is Cash on Delivery available?
No, we currently do not offer COD.
Are my payments secure?
Yes, all payments are encrypted and handled through Razorpay.
Can I return or exchange items?
Only in cases of wrong or damaged items sent by us.
Is an unboxing video necessary?
Yes, an unedited parcel opening video is mandatory to claim a return or refund.
How are refunds processed?
If eligible, refunds are issued via UPI or Razorpay within 5–7 business days.